Abstract
The concept of Listening State in Kazakhstan was adopted in September 2019 in the Message of the Head of State Kassym-Jomart Tokayev to the people of Kazakhstan. Continuous activities are systematically organized to implement this concept. However, the feedback system between government agencies and the population, which is the main goal of this concept, has not yet been properly formed. In this regard, the main purpose of the study is to develop practical recommendations for improving the activities of local self-government institutions at the regional level in accordance with the concept of Listening State. Carrying out active measures for the development of local self-government, which are the main unit of society, allows us to defend the positions of public administration institutions and the interests of the population. The laws, rules and requirements adopted by the local aelf-government system are the same for all regions of the country; therefore, specific data which were obtained as an object by conducting a survey of respondents consisting of employees of local executive bodies and residents of Turkestan city. During the study, quantitative and qualitative methods were used such as 23 Gaussian Normal Distribution, Spearman Correlation, Analysis of Durbin-Watson coefficients and Regression analysis. As a result, all the methods used made it possible to draw conclusions and make decisions on the topic of the study, as well as to study and clarify common issues arising on the formation of a constructive dialogue between local self-governments and the population in the regions of the country.