Abstract
This article discusses the functions and services of CERTs. First CERT was created with the goal to have more organized and structured approach to the computer security incident handling process. The creation of such CERTs contributes to an increase in the country’s global cybersecurity index. Services that KZ-CERT provide to protect people using the Internet from malicious activity of intruders are analyzed. KZ-CERT is the center for users of national information systems and the Internet segment, which provides the collection and analysis of information on computer incidents, advisory and technical support to users in preventing computer security threats. The competence of the service includes the processing of the computer incidents in order to identify and neutralize them.