Abstract
The upsurge of the COVID-19 pandemic has drastically changed the delivery of library services. With the physical closure of library doors, libraries were forced to provide expanded and strengthened access to library collections. This study aims to document the curbside book delivery service of Nazarbayev University Library during the pandemic specifically from Fall 2020 to Fall 2021. The study revealed that the patrons found the delivery service effective, especially during the pandemic. Despite the challenge of having a limited number of staff to work, the library personnel found themselves untiringly serving the patrons and were considered as front liners who provide the service despite the harm of getting infected with the virus. Although no one would hope to have another crisis, the library has proven itself as flexible as it can be and can go the extra mile in response to the changing needs of the time.