Abstract
"In this paper, the relevance of optimizing business processes by computer modeling methods is considered. The term simulation modeling was investigated. As a result of studying the literature, the GPSS modeling language was selected and based on it, the work of the mobile equipment store “RK-Tel” in Atyrau was simulated during the working day. Based on the results of the work carried out, we determined the dependence of the probability of service failures and the length of queues created for cashiers on the number of consultants, the intensity of service and the arrival of customers. As a result of the simulation, results were obtained on the possible optimization of the process and effective customer service. As a result of the study, it was found that at the current parameters, the efficiency of the system will be increased. The work of the mobile equipment store “RK-Tel” was optimized by introducing an additional cash register. It is shown that with the addition of an additional cash register, the store can serve all customers, and the number of people in the queue has decreased. This study allowed us to optimize the operation of the store, eliminate failures and reduce the waiting time in the queue. "