Abstract
Purpose – The article considers Nazarbayev University (NU) Library as an example of academic library cooperation internationally. International partnership between libraries and document delivery services provide a great opportunity to fulfill the main mission of the library – provide a high-quality of service. The article overviews the NU Library international collaboration and its such component as the Inter Library Loan Service. It also presents the current status of NU Library activities in this area and describing the ILL procedures.Design/methodology/approach – This paper describes how the international collaboration between libraries was conducted and how to establish and maintain InterLibrary loan service in the library.Findings – Based on the experience of NU librarians and user feedback, international collaboration is proving very useful and necessary. After the trip, librarians had a broader view of the sources of information and the process of work in general.Originality/value – This article offers a practical example of how the international cooperation of libraries affects the development and improvement of NU library.