Abstract
Purpose This paper aims to investigate the impact of the perceived performance of the government on subjective well-being based on the individual-level survey data of Kazakhstan. Having implemented substantial economic and public administration reforms over nearly three decades since independence in 1991 Kazakhstan presents an interesting case to explore how people perceive the outcomes of the reforms. Design/methodology/approach This paper estimates the relationship between life satisfaction and its determinants with the ordered logit model making use of the ranking information in the response variable. Findings This paper establishes that satisfaction with public service delivery, living conditions and personal and economic factors that are subject to public policy, along with trust in government institutions contribute to life satisfaction. The more satisfied individuals are with the quality, affordability and accessibility of public services, the more satisfied they are with their lives as a whole. A higher level of trust in government institutions increases individual well-being. Originality/value There is still a lack of research on subjective well-being in the less developed world. This study will help reveal important determinants of subjective well-being in the context of a developing country. Also, this study is valuable in terms of examining the impact of citizen satisfaction with public service delivery on subjective wellbeing based on rich individual-level data of the national quality of life (QoL) survey.