Abstract
AIM: The aim of the study was to study the working time costs of general practitioners (GPs) providing primary health care (PHC) to the population on an outpatient basis, especially during a global pandemic. METHODS: A temporary study of the workflow of 28 GPs in 14 pilot medical organizations was conducted. RESULTS: The largest share of the costs of working time of a GP when visiting one patient in outpatient appointments is accounted for working with medical documentation (50.2%). Up to 38.2% of the working time is spent on the main activity when visiting a GP by one patient. For other types of activities – 11.6%. CONCLUSION: As a result of a time-lapse study of the workflow of GPs providing PHC at an outpatient appointment, the weighted average costs of working time of the GP during a visit by one patient (15.1 ± 0.2 min) were determined.