Abstract
The use of modern digital technologies, such as paperless document management, automated information systems, blockchain, big data, artificial intelligence (AI), etc., allows you to create high-performance decision-making systems. In the course of the development of modern information technologies, intensive digitalization is taking place in almost all spheres of human activity and the introduction of artificial intelligence, which affects social problems within society. In addition to the obvious advantages of using human intelligence in the new digital world, there may be various situations, primarily related to the digital society and the management decision-making process. Social problems are investigated using artificial intelligence technologies in a digital society. The article discusses the main aspects of social problems related to artificial intelligence technologies, in addition, in order to solve social problems and identify semantic features of the knowledge base, an algorithm has been developed that provides a clear picture of social aspects in the process of filling in the database, taking into account the purpose of forming a thesaurus for a system of questions and answers.