Abstract
The paper shows that out-of-date control methods formed during the previous decades currently arouse mistrust to the public service among the publicity and require its reformation together with the entire modernisation of the public administration with the subsequent approximation of the government institutions of the Republic of Kazakhstan to the standards of the European Union (EU). So, among the main tasks of the state targeted programme of development of the public service for the period until 2030 on solution of the public service development problems are scientific support of the public service system development. That's exactly why study of the foreign experience of modernisation of the personnel processes at the public service becomes greatly relevant. The practical relevance of the paper is defined by the fact that public service according to its functions remains a necessary basis for formation of the aggregate picture in the perception of the state image.