Abstract
The purpose of the research is to characterize the features of operational management in healthcare and medical institutions. In modern conditions, significant changes are taking place in all areas of activity, which determine and influence the formation of the strategy and dynamics of the development of operational management, as organizations have to adapt to the new world.Methodology. When conducting research in this scientific article, such methods as system analysis, synthesis, logical grouping and modern methods used in the analysis of the organization's operational management systems were used.Originality / value of research is based on the fact that operational management performs one of the most important functions of an organization in any field of activity and business. The study of operational management provides an opportunity to understand how to manage resources and business processes in order to increase their profitability. Operations management involves making a variety of trade-offs and interrelated decisions.The results of the study lead to the conclusion that the flexibility and ability of management to quickly respond to the changing market conditions, changes in the volume of demand, characterize the level of competitiveness of the organization.