Theory versus Application

Francisco Chia Cua, Steve Reames

2013

Closed access Metadata (CSL-JSON)
DOI 10.4018/ijisss.2013100104
Data confidence 70 medium
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Abstract

This paper discusses the critical use and lessons learned from the single case model while implementing an Enterprise Resource Planning (ERP) system at a leading university. The researcher examined one university’s business ERP in the deployment of a new enterprise system, a complex phenomenon which took place over several stages and involved different players at each stage. The paper discusses the case system inclusive of the grounded case theory, diffusion of innovation theory, innovation-process theory and their application during the ERP system implementation.