Abstract
This study examines the role of social media in shaping public trust in government decisions in Kazakhstan. The research aims to assess the level of public confidence in government decisions through a content analysis of public opinion poll results and social media messages. The study employs a sociological survey method combined with text analysis of poll data and online communications. The findings reveal specific patterns in the interpretation and presentation of public opinion polls on social media, including limitations related to methodological transparency and expert engagement. Based on the results, a set of practical recommendations is proposed to enhance the effectiveness of public administration through improved communication strategies, increased transparency, and greater consideration of citizens’ opinions. The study contributes to the development of participatory governance and digital public communication.