Abstract
The aim of this study is to determine the level of need for pharmacists to ensure optimal functioning of pharmacy organizations, as well as to analyze the current state of workforce planning and its impact on the effectiveness of pharmaceutical structures. Materials and methods. A survey of 121 employees of the pharmacy organization in Almaty city (Kazakhstan) using Likert scale was conducted. Pearson's χ² criterion was used to analyze the data. The methodology was based on adaptation of Job Satisfaction Survey (JSS), “WISN” method, “360° degree” assessment and Australian Bureau of Statistics (ABS) data. The study was approved by the local ethical committee of Al-Farabi Kazakh National University (Protocol No. IRB-A871). Results. The analysis revealed that staff turnover, workforce replenishment and seasonal shortage of staff are the key problems of retail pharmacy organizations. Significant factors affecting the stability of the workforce composition were identified, and their association with the workplace environment was statistically confirmed. Conclusions. The article examines the factors contributing to staff turnover in retail pharmacy organizations. A structured employee survey was conducted, identifying the primary reasons for resignation, including low wages (18.43%), limited opportunities for career advancement (19.22%), and unfavourable working conditions (31.37%). The findings also indicate that the work environment and management practices significantly influence employee satisfaction. Dynamics highlighted the impact of turnover, workplace conditions, and career prospects on organisational stability. Statistical analysis (χ²=13.96; p=0.00019) confirmed a significant association between the work atmosphere and human resource policies.policies. Optimizing HR strategies is essential to enhanceemployee satisfaction and reduce turnover