Abstract
This study examines the role of motivational mechanisms in enhancing the efficiency of civil servants, using Kazakhstan as a case study. The research employs sociological survey data to analyse job satisfaction, psycho-emotional well-being, motivation, and workload. The theoretical framework includes Maslow’s hierarchy of needs and Deci and Ryan’s self-determination theory. A mixed-methods approach was used, incorporating surveys and SWOT analysis to determine the correlation between well-being and motivation. The findings indicate that job stability and social benefits are key motivators, while a lack of career growth opportunities and high workload negatively affect motivation. The study highlights the need for improved training, work-life balance policies, and psychological support programs. These results contribute to the understanding of civil service motivation and provide practical recommendations for optimizing human capital management in the public sector. Keywords: Public Service, Motivation, Civil Servants, Human Capital, Job Satisfaction, Kazakhstan.