QUALITY OF OUTPATIENT MEDICAL SERVICES IN OUTPATIENT FACILITIES RECEIVED BY ONCOLOGICAL PATIENTS IN SOUTHERN KAZAKHSTAN

Karlygash N. Tazhibayeva, М А Булешов, А М Булешова, Н С Жанабаев, Д М Булешов, Сергей Витальевич Иванов, A M Grjibovski

2017

Full text Open access: Gold Metadata (CSL-JSON)

DOI 10.33396/1728-0869-2017-3-49-55

Data confidence 70 medium

How this score is calculated

It is built from checkable properties of the record itself: whether the article has a DOI, how many independent sources confirmed its data, whether the required fields are filled in, and how recent the latest confirmation is. Disagreement between sources and a missing identifier lower it. A value of 80 or above means the record was published without further checking; 60 to 79 means it is published at reduced confidence, with a manual check advisable. A record verified by an editor by hand is never pushed below 90 by a recalculation. This scores our data about the article, not the article itself.

Abstract

This article presents the results of a survey of 1734 outpatient patients with oncological diseases from South Kazakhstan region. Altogether, 34 multidisciplinary outpatient medical institutions were included into the survey. 72.1 (95 % CI: 70,0-74,2) % of the patients were satisfied with outpatient medical care. 15.7 % of the patients (95 % CI 14,1-17,5) were unsatisfied. Binary logistic regression revealed the factors which influenced dissatisfaction with outpatient medical care. These were problems with making an appointment with a physician (OR 24.5 (95 % CI: 16.4; 36.7)), waiting time for more than 30 min (OR 1.6 (95 % CI: 1.0; 2.4)), male gender (OR 1.4 (95 % CI: 1.0; 2.0)) and rural residence (OR 2.7 (95 % CI: 2.0; 3.8)). According to results of the survey we highlighted the importance of the outpatient medical care optimization in Kazakhstan.