Abstract
This paper explores the construction of a model for evaluating the digital ecosystem within a university, with a focus on identifying key factors influencing satisfaction with the implementation of new digital processes in the educational environment. The study employs mathematical methods, specifically factor analysis, to gauge the impact of these digital processes on the overall educational landscape. A questionnaire was designed to collect relevant data, and structural equation modeling, utilizing the asymptotically distribution-free estimation method with Grammian in STATISTICA software, was employed for survey result processing. The proposed model aims to provide insights into the dynamics of a university's digital ecosystem, offering a systematic approach to assess satisfaction levels and comprehend the implications of integrating novel digital processes within the educational framework. Mathematical methods, including factor analysis, add a quantitative dimension to the evaluation process, enabling a comprehensive understanding of the relationships between various factors. The study's methodology ensures a rigorous and systematic analysis of survey data, enhancing the reliability of the findings. The developed model and methodology contribute to advancing our understanding of the digitalization of university environments, providing valuable tools for decision-makers in shaping effective strategies for integrating digital processes in education. The study conducted a survey with 350 participants, including university staff and students. A questionnaire with 17 questions, both open and closed-ended, was developed to collect data. The authors employed structural equation modeling, specifically the asymptotically distribution-free estimation method, for data processing. The study's a posteriori model illustrates the structure of interaction factors influencing satisfaction with the university's digital ecosystem.