Abstract
Abstract Object: The tourism industry of Kazakhstan in the context of the development of COVID–19. Methods: The authors used methods of comparative analysis, methods of system analysis, methods of statistical processing of empirical data. The axiomatic method and the method of generalization and classification were taken as the basis of scientific research methods. The expert evaluation method was used as the analysis tool. Results: The study revealed the problems of the development of the tourism industry in Kazakhstan, which have become limiting factors. Based on the results of the evaluation of data characterizing the infrastructural development of the tourism industry, the availability of personnel, investment potential the authors proposed mechanisms to enhance the development of business processes in the conditions of COVID–19. Conclusions: The tourism industry of Kazakhstan is one of the priority areas for the economy of our state. Considering it, this industry carries a significant potential for development within not only our country but also beyond its borders, a large number of institutional instruments have been developed and accepted for execution by the state. Nevertheless, the tourism industry, despite the positive pace of development, still does not give a qualitative structural change. We can say that the number of tourists and industry entities is increasing, but the industry itself has not yet undergone qualitative development. Thus, based on the results of our research, we prove that the tourism industry requires not only a change in the basic infrastructure values but also a transition to a higher level of service. This should become a catalyst for the development of the tourism industry as a whole.