Abstract
Aims This study aimed to assess healthcare professionals’ attitudes toward accreditation and compare perceptions between staff working in Joint Commission International (JCI)-accredited and nationally accredited medical institutions in Astana, Kazakhstan.Methods A cross-sectional survey conducted among health professionals at a JCI-accredited hospital and two nationally accredited city polyclinics. The questionnaire comprised 38 items assessing employee satisfaction, teamwork cohesion, and perceived service quality.Results A total of 191 healthcare workers participated in the study with a response rate of more than 95%. Overall, 54.4% of respondents reported positive attitudes toward JCI accreditation, and 4.1% expressed very positive views. Perceptions of JCI’s impact on patient safety were more favorable, with 63.3% rating it positively. Respondents with more than five years of work experience expressed satisfaction that JCI accreditation enhanced patient safety. In addition, participants with postgraduate education (β = 0.25, 95% CI: 0.53–0.65; p < .001) and younger than 34 years (β = 0.555, 95% CI: 0.35–0.76; p < .001) were likely to recommend JCI accreditation.Conclusion Healthcare professionals perceive JCI accreditation as a positive driver of patient safety, teamwork, and institutional quality culture. Implementing JCI measures may improve patient outcomes, strengthen staff engagement, and facilitate alignment with international standards.