Abstract
This study examines the perceived competitiveness of information technology companies in Kazakhstan from a governance and innovation-ecosystem perspective. In emerging digital economies, firm competitiveness depends not only on technological capabilities, but also on the state’s ability to coordinate fragmented actors, support human capital development, improve innovation infrastructure, and create functional mechanisms for cooperation between business, government, universities, and research institutions. Using a mixed-methods design, the study combines survey data from 200 respondents across all 20 regions of Kazakhstan with 26 semi-structured expert interviews. All constructs are perception-based: the study assesses how sectoral stakeholders evaluate the determinants of competitiveness and does not measure firm performance. The results show that stakeholders perceive IT-company competitiveness as a systemic outcome shaped by human capital, technological competencies, innovation infrastructure, government support, business–science interaction, and clusterization. Human capital, innovation infrastructure, technological competencies, and clusterization-related mechanisms received the strongest evaluations. Correlation analysis further indicates that competitiveness factors are positively interconnected, supporting an ecosystem-based interpretation rather than a firm-centered explanation. The findings also reveal persistent constraints, including talent shortages, weak investment depth, regulatory instability, technological dependence, and insufficient coordination among ecosystem actors. The study contributes to administrative and strategic management research by showing that stakeholders regard clusterization as a governance mechanism for strengthening state capacity, public–private–academic coordination, and digital-sector development in an institutionally uneven emerging economy.