A Socio-Technical Approach to Digitalization of Industrial and Transport and Logistics Companies

Marat Idrissov, Aliya Izbairova, Thomas Stahlecker, Gulmira Mukhanova, Botagoz Kuanyshbayeva

Communications - Scientific letters of the University of Zilina, 2026

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DOI 10.26552/com.c.2026.036
Data confidence 70 medium
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Abstract

The paper is a contribution to the literature on digitalization barriers and digital readiness by offering an empirically grounded socio-technical interpretation of digital transformation constraints in a transition economy and by extending the discussion on the shift from Industry 4.0 to Industry 5.0.The purpose of the research was to develop a theoretical and methodological framework for the study of digitalization of industrial, transport and logistics enterprises based on a socio-technical approach. The work systematizes the limitations of digital transformation in the context of the evolution of industrial paradigms from Industry 4.0 to Industry 5.0. The theoretical provisions obtained from the conceptual basis for the subsequent empirical analysis of barriers to digitalization of enterprises in the Republic of Kazakhstan.