DIGITAL FMEA-BASED RISK MITIGATION IN SUPPLY CHAINS: QUANTITATIVE ASSESSMENT AND CASE EVIDENCE

Zh. Zhanatkyzy, L. Alimzhanova, Z. Akhmetov, S. Assyl-Keney

2025

Closed access Metadata (CSL-JSON)
DOI 10.53364/24138614_2025_39_4_5
Data confidence 70 medium
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Abstract

In the current global context, supply chains are facing heightened exposure to risks arising from political tensions, restrictive trade measures, and rapid technological shifts. Under these conditions, effective risk management becomes not just a supporting function, but a key element of competitiveness. The present study explores how digital solutions can be applied to identify and reduce the most pressing risks in supply chain operations. The research addresses both operational challenges within logistics processes and broader strategic threats. Its primary aim is to demonstrate the contribution of digitalization to risk reduction and overall resilience. For this purpose, a set of complementary methods was applied: Failure Mode and Effects Analysis (FMEA) to detect weaknesses at the process level and comparative assessment of key performance indicators (KPIs) drawn from real-world cases of information system adoption. The analysis showed that the most significant risks are concentrated in warehouse receiving operations, where manual activities often lead to errors, and in order tracking, where insufficient visibility creates delays and customer dissatisfaction. These issues were identified as top priorities for corrective action. At the same time, the adoption of Warehouse Management Systems (WMS) and monitoring platforms significantly reduced errors, accelerated operations, and lowered costs. Comparative case analysis showed measurable improvements: inventory accuracy increased up to 99%, order picking productivity doubled, and logistics costs were substantially reduced. The study concludes that digital technologies not only address internal vulnerabilities but also create conditions for long-term supply chain resilience. However, external risks such as cyber threats and regulatory changes remain beyond the scope of technology alone and require complementary governance measures. It is therefore recommended to combine technological solutions with organizational practices, enabling companies to both prevent disruptions and build sustainable development strategies.