Abstract
The research aims to identify the impact of urbanization and technological change on the socio-cultural structure of the city. The applied methodology was based on two data sources: 1) interviews with 18 specialists from six fields; 2) a survey of 250 residents using the PREQ scale (“Perception of Residential Environment Quality”). Experts invited to participate in the research represented diverse spheres: urban planning, architecture, information technology, sociology, economics, and ecology (n = 18). The findings confirmed that technological changes in the city of Astana (Kazakhstan) contribute to its harmonious development. Experts in urban planning, architecture, and information technology noted positive changes in urban infrastructure, visual appearance, and digital services. The results confirm that the working-age population and more vulnerable groups have different evaluations of urban environmental aspects, emphasizing the need to consider multiple perspectives in urban planning and management. The research findings are crucial for informed urban planning and the development of more inclusive and equitable urban strategies.