Abstract
This study explores the optimization of service inspection at the Hyundai Premium Service Center in Astana, focusing on enhancing operational efficiency and profitability. Utilizing statistical analyses and operational data from November 2024, the research examines the relationship between service requests and revenue generation. Simulations with service requests ranging from 1,000 to 6,000 reveal a consistent increase in revenue, with a stabilization at approximately 254 million Tenge for six service posts when requests exceed 3,000. The highest revenue peak of 530 million Tenge is achieved with eight service posts servicing 6,000 requests, highlighting the importance of optimizing service post allocation. Analysis identifies the optimal configuration for maximizing profits as six service posts with 15 workers, resulting in a profit of 522 million Tenge. This underscores the necessity of balancing service post numbers and workforce levels to fully utilize operational capacity, enhancing financial outcomes. Key findings include the identification of inefficiencies during high-demand periods and the critical need for strategic resource allocation. The study emphasizes the value of effective operational management and planning in improving service center performance, customer satisfaction, and maintaining a competitive advantage in the automotive market.