Abstract
The main objective of ISO International Standards 9000 series is to establish a unified, globally accepted approach to the contractual conditions for the evaluation of quality assurance systems and to regulate the relationship between the purchaser of products and its supplier on product quality assurance. In doing so, a strict focus on customer requirements must be ensured and end with the satisfaction of those requirements. ISO 9001 quality management system certificates are widely used in various fields of activity. The competitiveness and image of enterprises depend on the quality of their products. A systematic approach to quality management encourages organizations to analyze customer requirements, identify processes that contribute to obtaining products acceptable to consumers, and also maintain these processes in a manageable state. The quality management system can be the basis for continuous improvement in order to increase the likelihood of increasing the satisfaction of both consumers and other stakeholders. It gives confidence to the organization itself and consumers in its ability to deliver products that fully meet the requirements