Abstract
The aim of this study was to analyze the concept of a smart city through the lens of urban comfort dimensions and to identify problem areas in the development of the metropolis of Almaty. Based on content analysis of scientific publications, official documents, and international index data, key dimensions of urban comfort were defined. The empirical part of the research was implemented through a survey of 167 Almaty residents, whose responses revealed areas of high satisfaction (education, leisure, emergency healthcare) as well as problematic aspects (housing affordability, environmental conditions, cybersecurity). The results demonstrated discrepancies between objective statistical data and residents’ subjective perceptions, highlighting the necessity for a comprehensive approach to smart city development. The conclusions of this research may serve as guidance for enhancing urban strategies aimed at improving the quality and sustainability of the urban environment. Keywords: smart city, urban environment comfort, Almaty, quality of life indices, urban planning, urban studies, citizen perception