Abstract
This article aims to describe the difficulties the master students faced during education in distance and attempts to describe the solutions undertaken to solve them at one of the private universities in Kazakhstan. To identify the problems and solutions the researchers used a questionnaire consisting of closed and open-ended questions and semi-structured interview. The findings showed that the most important difficulties were: time-management; demotivation; adaptation to online learning; technical issues; internet connection problems. Also, various strategies were identified that master students tried to apply to solve and avoid these problems. Some of the most effective ones were: peer support; using a laptop instead of a smartphone; getting the recordings of the lessons; improvement of ICT skills and asking support from online instructors.