Аннотация
Tourism is one of the fastest growing economic sectors in the world. Despite this, the Kazakhstani economydoes not receive significant benefits from tourism. After leaving the Soviet Union, special state regulatory bodieswere created, special laws and policies on tourism were adopted, part of the existing infrastructure was updated andthe development of private business was stimulated. However, despite these efforts, Kazakhstan has not noticed therapid growth of tourism at the regional or international level.Since the successful development of tourism directly depends on the coordinated work of its stakeholders, thisstudy is aimed at identifying the participation of stakeholders in the planning and development of tourism in Almaty,Almaty region and Kazakhstan. Data was collected through semi-structured interviews with 48 tourism stakeholdersrepresenting the public, private sector and voluntary organizations. The results of this study focus on five mainthemes: networks between stakeholders, data collection methodology, barriers to human capital, and the role oftravel companies and universities in the tourism industry.The results of this study showed a lack of a unified approach to governance at the regional level; in addition,issues such as the relative lack of support for the tourism industry at different levels (despite prevailing status onpaper) and low levels of trust between various stakeholders are obstacles to the development of a successful tourismindustry in Kazakhstan.