Аннотация
One of the priorities in the modernization of public administration in Kazakhstan is the achievement of the quality of public services. The term “public service” has recently entered the circulation of legal science and legislation. In Kazakhstan, as in Russia, it is associated with the implementation of administrative reform, while in many developed foreign countries public services act as one of the main forms of relations between individuals, legal entities and public authorities. The essence of the new stage of administrative reform in Kazakhstan is reduced to a short formula — from administration to management. The demand for efficiency and quality in the provision of public services should become a central point of public service policy.