Аннотация
This article evaluates the quality of a mobile operator, the technical parameters of its mobile network, the parameters of voice mobile communication and the quality of the Internet connection. The indicators for assessing the effectiveness of cellular communications were studied and analyzed, the main indicators for analyzing and assessing the effectiveness of the operator's work were determined, and a fuzzy model was developed to assess the effectiveness of the quality of the cellular operator's work. The fuzzy assessment model was tested and the results were analyzed. Fuzzy set theory has been used to create a model that provides an overview of the performance of a mobile operator and its ability to compare with competitors. In the developed model, the assessment of the quality of communication is objective in relation to the time of obtaining the data for assessment. The advantages of the model lie in its versatility, minimal size, ease of use and speed of obtaining results.