Аннотация
Subject of Research. Decision-making model is offered for informational and educational systems. The study of multi-criteria model is carried out taking into account knowledge, reaction and doubt. Method. The model of material proficiency by the user is based on identification of the personal characteristics when operating with the system. As a result of personal characteristics tracking in the system, an image is formed for each user that can be used for identifying his state: knowledge level, proportion of error, handwriting information, etc. During registration the user is passing an input test. Multi-criteria test results are automatically stored in the user's personal database (agent matrix) and accounted for psychological comfort, formation of the next system content, management of knowledge levels, decision-making when working with the system. The proposed method gives a more clear and "transparent situational picture" for objective decision-making. Main Results. Implementation of multi-criteria decision-making model contributes to the quality of distance education. Also, the method makes it possible to reduce the probability of guessing the correct answer, thus increases the objectivity of knowledge level evaluation in diagnostic systems for management of learning process based on remote technologies. Practical Relevance. Obtained theoretical results of the work are used in training systems on the basis of multi-criteria decision models. Thus, the proposed model leads to an increase in the average score of about 0.3-0.4 points and reduces the training time in 1.5 to 2.0 times.