Аннотация
In the article, the Quality Management System (QMS) in heat supply is shown ashigh-quality and reliable heat supplyensuring system for consumers (in the most cost-efficient way compliant with environmental standards) and ensuring the quality assessment of functioning business. The article provides features of heat supply, as control object, and difficulties of assessing the quality of functioning business. It also provides a process approach to description and management of activity, as one of management principles in QMS.