Аннотация
The article reviews the new stage of digital transformation of public services in Kazakhstan in 2025-2026. The empirical base includes full-year 2025 statistics on online and mobile public services, public monitoring of service quality, and results of the digital modernization of the civil service. The regulatory analysis covers the 2025 Law on Artificial Intelligence, the 2026 Digital Code of the Republic of Kazakhstan, the new 2026 Law on Civil Service, the updated legal regime for public and socially responsible services, and the renewed institutional mandate of the Ministry of Artificial Intelligence and Digital Development. In 2025, citizens received more than 51.5 million public services online; eGov Mobile had more than 11.7 million users, while the average public-monitoring score for service quality reached 4.88 out of 5. Current official 2026 reporting indicates that 92% of public services are available online and that the share obtained via smartphones has reached 95.9%. The available evidence primarily indicates wider access, changing service channels, and stronger proactive control; however, open statistics are insufficient to conclude that budget expenditure has declined or civil-service productivity has increased. At the same time, digital inequality, data interoperability, cybersecurity, and algorithmic transparency remain significant constraints.