Аннотация
Consumer lending is a critical aspect of the moderneconomy, providing individuals with access to credit for various purposes. Aswe look towards the future, it is essential to understand how consumer lendingmay evolve and what factors may shape its development. This survey aimed togather perspectives on consumer lending in the future, including potentialtrends, concerns, and preferences. It is very important because the volume ofconsumer lending in Kazakhstan has increased rapidly in last 5 years.The survey found that the majority of respondents were likely to useconsumer lending services in the future, and they expected to see morepersonalized lending options, increased use of AI and machine learning inlending decisions, and more competition between lenders leading to lowerinterest rates. However, respondents also expressed concerns about potentialrisks associated with lending, such as high interest rates and debt accumulation,and were not sure on the potential popularity of alternative lending options.When it comes to choosing a lender, respondents considered reputationof the lenders more than other factors, it shows that goodwill of lenders moreimportant than other factors in choosing a lender. Finally, respondents weredivided on how the COVID-19 pandemic has impacted consumer lending, withsome expecting tighter lending requirements and higher interest rates in thefuture, while others anticipated more lenient lending requirements and lowerinterest rates.Overall, these findings underscore the complex nature of consumerlending and the importance of considering multiple factors when assessing itsdevelopment in the future.The research paper uses qualitative research method, if moreaccurately, author used a survey method to know the opinions of people aboutwhat they think about future of consumer lending in Kazakhstan.