Аңдатпа
: The article analyzes the state policy main developments to increase public confidence. Currently the government makes strides toward to the dialogue between the state and people. A number of framework documents covering development of local governance, public service, transparency of policy making decisions are adopted. However, some of those transformation steps are resisted in a way and are not implemented in full. The article discuses main directions of challenging the existing stereotypes of distrust for the ruling authorities and decision making in Kazakhstan. The purpose of the article to analyze carefully the measures taken by the government to ensure public confidence in a government and its bodies (officials). The authors concluded that the steps taken by the government are adequate, but not fully implemented and met a certain reluctance among a certain category of the civil servants. At the same time, most of the servants are aware for need of changes due to positive effect it brings to the reputation of public administration. The study adds value to the fact that it is for the first time on the example of modern Kazakhstan when a systematic analysis for ensuring public confidence in government bodies was carried out as a systemic set of measures introduced by stages. The study consistently analyzed the legislation which ensures the involvement of citizens in decision making, important issues, the transparency of decisions made, the openness of the servants to dialogue with the population of Kazakhstan. The practical significance of the article lies in the fact that the attention of authorized persons will be drawn to the problems highlighted in the work and the proposals will be implemented to the state programs and regulatory documents.