Аңдатпа
Relevance.In the context of healthcare system modernization in the Republic of Kazakhstan, the effectiveness of pharmacy organizations increasingly depends on the level of managerial and communication competencies. Insufficient staff motivation, unsystematic HR policies, and limited professional development mechanisms negatively affect organizational stability.Aim.To identify current challenges in workforce management within pharmacy organizations of the Republic of Kazakhstan and to substantiate a competency-based continuing professional development (CPD) program for pharmacy managers based on empirical findings.Materials and methods:The study involved 385 pharmaceutical specialists from 19 regions of Kazakhstan. Data were collected through a structured questionnaire developed based on the conceptual domains of the Job Satisfaction Survey (JSS) and principles of workforce planning in pharmacy organizations. Associations between variables were assessed using Pearson’s chi-square (χ²) test (p<0.05)Results.Statistically significant associations were identified between the presence of HR policy and the development of organizational HR practices. In organizations with formal HR policy, additional training activities were implemented in 82.3% of cases compared to 47.7% in organizations without HR policy (χ² = 51.26; p < 0.001). Recruitment and retention activities were reported in 76.7% versus 40.5%, respectively (χ² = 51.47; p < 0.001). A significant associationwas also found between HR policy and the availability ofsocial benefits (χ² = 36.73; p < 0.001).Conclusion.The findings demonstrate that the institutional implementation of HR policy significantly strengthens organizational stability and workforce development indicators. Based on the empirical results, a 120-hour modular CPD program aimed at developing managerial competencies was designed. The program covers workforce management, leadership, and organizational effectiveness domains.Keywords:pharmacy organization,HR policy,managerial competencies,continuing professional development,workforce planning,HR management.